A full refund will only be issued prior to the purchaser accessing the online resources and/or mailing the hard copy of the Exam Cram book.
Once you have accessed any of the online material or we have mailed the book to the address you put in at registration, we have a no refund policy.
We will support you as you work to pass the exam, and while the no refund policy is strict, we have an unlimited return policy to class for 90 days.